Future-Directed Social Service Agency
New approach to innovation in the social sector to go beyond programme-specific funding and invest in capabilities
Hire a new team of talents with digital skills sets
Create bandwidth by embedding senior personnel in service groups
The project aims to exemplify what a future-directed social service agency (SSA) might look like, by helping Care Corner develop the ability to change via building a core innovation engine consisting of key talents across the organisation.
The pressure to keep up with changing societal needs and be able to weather future uncertainties affects all organisations including a large social service agency (SSA) such as Care Corner.
The $7 million investment over five years goes towards building the Innovation Unit, hiring Senior Innovation Leaders (SILs) as well as resources and tools required to implement a structured innovation process.
The Innovation Unit is a new team with capabilities in creating new solutions and digital offerings (design, product management, technology and organisation development). SILs provide management capacity. They are senior personnel with deep sector expertise, embedded across service operations teams to act as internal change champions. Together, the Innovation Unit and SILs will work with the rest of the organisation to establish new ways of working in order to build, test and iterate on new offerings for clients. This approach empowers employees to shape programmes, instead of the conventional funding model where predetermined programmes dictate manpower and resources.
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